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Returns & Exchange

 

RETURNS & EXCHANGE

We want you to be completely in love with your new purchase! If for any reason you are not completely satisfied with your purchase and would like a refund or to exchange for a different style/colour or size please email us at info@brazilborn.com, so we can resolve any problems.

We will provide you with a the return information on our simple return process to send the goods back to us. We offer refunds and exchange so you can purchase multiple styles or sizes and return what you don't like to make sure you find the best possible fit!

Refund or exchange policy only applies if the below terms are met:

  • Australian orders products must be returned 15 days from purchase
  • The goods must not have been worn or used, damaged after delivery, or any attempt has been made to alter the product or if they have been dropped or broken.
  • All products must be returned in their original condition with original tags and internal hygiene protection sticker in it’s original placements as sold when shipped.
  • Returned items must have no visible signs of wear or use. Item must be in the original sale "as new" condition and un-worn.
  • Returns can not be submitted without contacting customer service first (info@brazilborn.com).
  • Sale items will not be accepted for Refund. Exchanges or Store Credit are applicable to sale items (the includes site wide promotions, except welcome new customer's discounts).
  • Return shipping to Brazil Born Pty Ltd is at the customer’s expense

How to Return or Exchange

  1. Contact customer service  at info@brazilborn.com to receive return information and return shipping address.
  2. Include the items you wish to exchange or return with a copy of your Brazil Born invoice or packing slip.
  3. Brazil Born will not refund the initial shipping costs.
  4. Return shipping to Brazil Born is at the customer’s expense. Make sure you hold onto your return shipment tracking number. 
  5. Clearly mark order number on the outside of goods being returned. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. Brazil Born Pty Ltd will not be responsible for lost or damaged parcels in transit if you choose not to insure. Brazil Born Pty Ltd will not process returns that have not been approved by our customer service team via email prior.
  6. Once your return has been received your exchange or refund will be processed immediately. Refunds can only be credited back to the credit card or PayPal account that was used to make the original purchase. Allow 5-10 days from when you return the product for your account to be credited.
  7. Sale items will not be accepted for Refund. Exchanges or Store Credit are applicable to sale items.
  8. Refunds can only be issued to the original card used for the initial purchase.
  9. Gift cards or store credit are non-transferable and cannot be redeemed for cash.