Returns & Exchanges

We want you to be completely in love with your new purchase. If, for any reason, you are not completely satisfied with your purchase and would like a refund or exchange for a different style, colour or size, please contact us at info@brazilborn.com. Our customer service team will be happy to assist you.

We offer refunds and exchanges on eligible items, allowing you to purchase multiple styles or sizes and return what does not work for you so you can find your best possible fit.

Refund & Exchange Conditions

Refunds and exchanges are only available when all of the following conditions are met:

• Bikinis and one-piece swimsuits cannot be returned or exchanged for safety and hygiene reasons.

• Australian orders must be returned within 15 days of purchase.

• Items must be unworn and unused, and must not show any signs of wear or damage.

• Items must not have been altered, modified, dropped or broken after delivery.

• All items must be returned in their original condition, with all original tags attached in their original placement.

• Items must be returned in their original sale condition, as new and unworn.

• Sale items are not eligible for a refund. Exchanges for available items or Store Credit may be offered for sale items, including items purchased using sitewide promotions, last-unit discounts or discount codes.

• All returns and exchanges must be approved by our customer service team before being sent back.

• Return shipping to Brazil Born Pty Ltd is at the customer's expense.

How to Return or Exchange an Item

1. Contact Customer Service at info@brazilborn.com before returning your item. We will provide you with the return instructions and shipping address.

2. Include the item you wish to return or exchange together with a copy of your Brazil Born invoice or packing slip.

3. Clearly mark your order number on the outside of the parcel.

4. Return shipping, postage and insurance costs are the responsibility of the customer.

5. We recommend using a registered or tracked postal service and keeping your tracking number until your return has been processed.

6. Brazil Born Pty Ltd is not responsible for parcels that are lost or damaged in transit where the customer has not selected appropriate tracking or insurance.

7. Returns that have not been approved by our Customer Service team prior to being sent will not be processed.

Refunds

Brazil Born Pty Ltd will not refund the original shipping costs.

Once your approved return has been received, your refund or exchange will be processed as soon as possible.

Refunds can only be credited to the original payment method used for the purchase, whether that is the original credit card or PayPal account.

Please allow 5–10 business days from the date your return is received for the refund to appear in your account, depending on your financial institution.

Sale Items

Sale items are not eligible for refunds.

For eligible sale items, you may request an exchange for an available item or Store Credit, subject to the conditions above.

This includes items purchased using sitewide promotions, last-unit discounts or discount codes.

Gift Cards & Store Credit

Gift cards and Store Credit are non-transferable and cannot be redeemed for cash.

Please review the conditions above before submitting your return or exchange request.

If you have any questions about our Returns & Exchanges Policy, please contact us at info@brazilborn.com.